Microsoft CRM - Office 2003 Support |
- Office 2003 Support
- Usage Monitoring
- Our MSCRM left and I cant get in
- opinion
- Email button
- Error login with user distinct to Administrator
- Extend limited functionality Workflow manager
- Server installation strategy, RAID and tuning etc
- How to delete (not disable, but DELETE) a user from the user list?
- XSL feed-- Metadata -Deployement Mgr
- Server Components
- Web eSupport
- Problem Refreshing Contact Form from External .NET App
- Sales for Outlook 1.2 Install
- Loading MS CRM in FRAME / IFRAME
| Posted: 25 Feb 2004 03:28 PM PST Hi all, The MS Outlook requirements for MS CRM Sales for OutLook v.1.2 are: Microsoft Office 2003 Editions OR Microsoft Office XP (2002) with Service Pack2 OR Microsoft Office 2000 with the following additional requirements: Microsoft Office 2000 SR1 (Available at www.microsoft.com\downloads) Microsoft Office 2000 SP3 (Available at www.microsoft.com\downloads) Microsoft OutLook 2000 Post-SP3 Hotfix (228512) (Available at www.microsoft.com\downloads) Thank you, Jose Luis Alvarez, Microsoft Business Solutions Support This posting is provided "AS IS" with no warranties, and confers no rights. You assume all risk for your use. © 2003 Microsoft Corporation. All rights reserved. |
| Posted: 25 Feb 2004 11:04 AM PST you'll probably find the IIS logs are turned on by default. you can find the logs in this directory C:\WINNT\system32\LogFiles\W3SVC1 Typically the web server creates a new log file each day. In my case i had over a years worth of log files so how the heck to analyse them? Easy..I wrote a 30 line excel vba macro that opens up each logfile and then reads each line and updates a spreadsheet. The end result is that I have a list of users and the number of times they have access and also the date of their last access. Note the count of user accesses is telling me that they connected to crm for count one, then opened an opportunity form then opened a lead form. In this case this would equal 3 accesses. <microsoft.com> wrote in message news:1a8701c3fbf9$b3bd9340$gbl... |
| Our MSCRM left and I cant get in Posted: 25 Feb 2004 10:31 AM PST Brad there is an issue where the crmsecurityservice relies on SQL and needs to wait for SQL to start before starting itself to stop this happening open a command prompt on the crm server and go into the directory c:\program files\microsoft crm\server\bin then run this command line crmsecurityservice -r s "Brad" <microsoft.com> wrote in message news:16d901c3fbcd$95934530$gbl... |
| Posted: 25 Feb 2004 08:48 AM PST Hi Karen, Just thought I'd add my bit of experience here, as an end user who has bought and installed MSCRM without any assistance from a 3rd party consultant. We are in Zurich Switzerland and desperately needed to replace ACT as our contact management application. We needed something scalable, robust and that integrated with Outlook. After a couple of months of research and testing of other solutions, both cheap and very expensive, I decided to opt for Microsoft's offering. Being a Microsoft house in terms of end user and recently having upgraded our infrastructure to Server 2003, Exchange 2003 and Office 2003, it seemed the obvious choice. I was able to download CRM 1.2 through our license agreement with Microsoft and set it up in a test environment. Many of the dealers in Switzerland were unable to give me any useful information so doing this myself was the only answer and it was definitely a useful experience. Providing you have all the prerequisites done (follow the deployment manual and you can't go wrong) installing the server was fairly straight forward and took just over an hour including SQL Server. I had to do this very quickly indeed and we had our production server installed and ACT data migrated in just one weekend. Ok, I only have 15 users, but these users are all Marketing people who have very specific (so they tell me) needs and being able to customise CRM on the fly is of great help. I don't need to shut everything down each time I change a form or create a view. We also have users who are spread out globally (Geneva, Stockholm and New York), who connect via VPN and we will be including some of our Partners giving them access via the Internet. This requires something very robust and secure MS CRM can meet these needs with ease. Having said that however, there are 2 major shortcomings that our users have found particularly annoying about MSCRM, this is from users used to the openness and ease of use of ACT. 1. No facility to include an attachment in a Direct Mail message. Creating a normal email activity means you cannot send an email with an attachment to a list with more than 100 contacts, you have to do this 100 contacts at a time. 2. You cannot customise any of the Activities views. I'm sure this is possible through the SDK but no one has yet to tell me how. Version 2.0 is slated to be coming towards the end of the year and as a customer we are in a position to suggest what can be included in the new version, but for now we are making do. Being .NET and reasonably open MSCRM can easily be integrated into other systems and we will be looking at how Web Services can be used to allow us to copy contact data into our Oracle system, whilst using Oracle Web Services to be able to view our product performance data from within CRM. Another very positive note, is that when you purchase MS CRM, you get an excellent support package directly from Microsoft and I have been making full use of this. It includes access to an extensive and very useful Knowledge base. I hope this helps and enlightens you. Paul -- --------------------------------------------------------------------- "Eliminate annoying spam! My mailbox is protected by iHateSpam, the #1-rated spam buster." http://www.ihatespam.net "John O'Donnell" <com-nospam> wrote in message news:%23lbvDdC$phx.gbl... terms be only regrets. I product. us MSCRM. needs. are help day). B doing tend it will my to |
| Posted: 25 Feb 2004 08:44 AM PST Hi Rich, either users can use the "Regarding" field to associate the email with the case, or, instead of having your form redirect right away, do this: 1) Have your form create a new email, using the CRM SDK, and associated the email with the Case ID that is passed to your form from the case form. 2) After your form has created the email, bave your form redirect to the CRM email form, passing the ID of the new email. The user will then be able to edit and send the newly created email. Mike "Rich" <microsoft.com> wrote in message news:19b201c3fbeb$553d4170$gbl... |
| Error login with user distinct to Administrator Posted: 25 Feb 2004 07:34 AM PST Hi Mike, thank you for your quick answer. Well, in the System event log appears (it is in spanish): Error KDC "Hay múltples cuentas con el nombre HTTP/portcticrm.portcrm.com de tipo DS_SERVICE_PRINCIPAL_NAME" In english it sounds like (I think so...) KDC Error "There are several acounts with the name HTTP/portcticrm.portcrm.com of type DS_SERVICE_PRINCIPAL_NAME" I'm thinking about a error related with DNS, but I'm not sure and I don't know how I can test it. Thanks. "GreaterThanTwo Media" <com> wrote in message news:<OpVvsB8#phx.gbl>... |
| Extend limited functionality Workflow manager Posted: 25 Feb 2004 05:41 AM PST Can you explain further and give us more details why you are trying to do this? John O'Donnell Avanade Inc "Edwin Jongsma" <nl> wrote in message news:com... changing the status or manually. I would like to know if there is a possibillity to extend this functionality. In my application I would like to trigger the workflow manager when an account is modified. procedure? |
| Server installation strategy, RAID and tuning etc Posted: 25 Feb 2004 05:20 AM PST Great! The two servers is to secure our business to grow in the future. Thank you for your Reply !! "John O'Donnell" <com-nospam> wrote in message news:e#ynBF8#phx.gbl... volume |
| How to delete (not disable, but DELETE) a user from the user list? Posted: 25 Feb 2004 05:03 AM PST That's because the system does not allow you to delete a user. It would be nice to have this ability for a user that does not own any data, but for now, you are forced to disable. You could try to manually delete the appropriate record out of the SystemUserBase table, but this could cause you problems down the road that are unforseen (and is not supported). If you try this route, first remove the license & roles from the user from with MSCRM. Matt On Wed, 25 Feb 2004 08:03:43 -0500, "Keith Dorken" <ca> wrote: I seem to be unable to figure this out. The help seems to not use the word 'delete' in conjunction with 'user' and I cannot see a menu item to do it. |
| XSL feed-- Metadata -Deployement Mgr Posted: 25 Feb 2004 01:11 AM PST thanks mike "GreaterThanTwo Media" <com> wrote in message news:eBlsP97#phx.gbl... available for |
| Posted: 24 Feb 2004 05:56 PM PST Based on my experience, the only way to get around this is to create users in the AD of the domain where CRM is installed and force them to login using the DOMAIN\User method. This is how our people connect from afar or when they are on their home machines. |
| Posted: 24 Feb 2004 05:04 PM PST Tom, We have a possible solution for you. I would like to understand your needs more fully. Service Portal for Microsoft CRM is one of our add on products. Please visit our website or contact me directly for more information. John net www.dynamicmethods.net PS. Also check out our award-winning PDA solution. Mobile Portal for Microsoft CRM. Works with Palm, Pocket PC, Smartphone, and Blackberry devices. "Tom" <microsoft.com> wrote in message news:<0f2401c3fb3b$4cdc15c0$gbl>... |
| Problem Refreshing Contact Form from External .NET App Posted: 24 Feb 2004 04:27 PM PST You may need to play with the syntax a little, but it is possible. Mike <microsoft.com> wrote in message news:199701c3fbf8$38133570$gbl... |
| Posted: 24 Feb 2004 02:58 PM PST Erik, I just noticed a prior post that I didn't try.... when specifying the crmIsapi.dll, copy that dll to your C:\ root, regsvr32 it, then map to c:\crmIsapi.dll and it worked for me!!! Fixed a few problems too!! I wasn't sure if I needed the SRF mapping in anything other than MSCRMServices, so I set it for the Microsoft CRM 1.2 Site Properties, and it made the change in MSCRMServices too.... Hope you get it resolved. "Jim Scavuzzo" <com> wrote in message news:u7VpLg7%phx.gbl... on resolved be /LV. errors. Tools following that type to the same got of you |
| Loading MS CRM in FRAME / IFRAME Posted: 24 Feb 2004 07:14 AM PST Technically, yes I could probably do that, but it wouldn't do much for solving my problem... I'm trying to get it running in a frame so that CRM is just one component of a suite of components that can be loaded into the main frame from my app. My app has a toolbar always on top, loading original and 3rd party web-based apps into the main frame. I've gone through all the accessible Javascript and modified it to run the my frame... unfortunatly, some of the CRM buttons and such are ..NET controls that are already compiled, so I cant change the Javascript for those. Its too bad, because I was so close to getting this done. Anybody have the source code to MS CRM? :) "GreaterThanTwo Media" <com> wrote in message news:<u5n1iuv#phx.gbl>... |
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