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Microsoft Word - I can't even figure out how to get help. I'm going around in circles and getting more and more frustrated.

Microsoft Word - I can't even figure out how to get help. I'm going around in circles and getting more and more frustrated.

I can't even figure out how to get help. I'm going around in circles and getting more and more frustrated.

Posted: 28 Sep 2013 03:10 PM PDT

Within the last couple of weeks my Word 2010 (bought online when it was fairly new) changed, all on its own.  The little file icons on my desktop and in my file listings turned orange.  Now when I try to open some things, I get a message to activate, which I had already done.  I get caught in a round-robin of instructions trying to find out how to find my product key.  I have my product ID but that doesn't seem to be the same thing.  Somebody please help me!  Thanks.

MS Word (Office 2013) "Help Isn't Working"

Posted: 28 Sep 2013 12:04 PM PDT

I have a problem similar to what others have posted.  Windows 8, Office 2013. 

 

In MS Word, when I click on "Help" (either F1 or "?") I get the "Help Isn't Working..." message.

 

No problem in Excel.

 

I did both a Quick Fix and an Online Fix of Office.  No change.

 

What next?

Cannot print from Office 2010 software

Posted: 28 Sep 2013 11:29 AM PDT

Hello Everyone,


I work in a college computer lab and as the subject states, students have not been able to send print jobs (from Word or Excel) over our network to our Dell Laserjet 3115cn. Until recently, we were able to send Office 2010 print jobs to the 3115cn, but all of the sudden it just stopped. The students can still send print jobs from Adobe products, such as: Photoshop, Illustrator, etc... even Acrobat Pro. They can also print through Wordpad/Notepad.


We are using Dell Precision M4600 laptops, running Windows 7 Pro (64bit). We are using Office 2010 Standard Edition. I've tried searching the web for answers, to no avail... I was hoping someone here might have run into the same problem and found a solution.

When the students try to print from Word or Excel, they get the error message: Windows cannot print due to a problem with the current printer setup.


Here's what I've tried so far during troubleshooting:

  1. Made sure that the Dell 3115cn was set as the default printer in Word, Excel, and in Control Panel>Devices & Printers
  2. Updated the 3115cn drivers to the latest release
  3. Deleted the 3115cn from Devices & Printers, then re-added the printer using the newest drivers.
  4. Windows system updates and Office 2010 updates are all up to date
  5. Ran repair on the Office 2010 installation
  6. Uninstalled, then re-installed Office 2010
  7. Booted to Safe Mode (w/network enabled), and tried to print from there, but computer says that Office 2010 is not registered while in Safe Mode.
  8. Checked to see that our Anti-Virus or Windows Firewall wasn't somehow blocking the network connection for Office 2010 software
  9. Have tried the steps outlined in "How to troubleshoot print failures in Word" on the Microsoft Support website: http://support.microsoft.com/kb/826845
  10. Have tried the steps outlined in "Error message: Windows cannot print due to a problem with the current printer setup" on the Microsoft Support website: http://support.microsoft.com/kb/329845
  11. Downloaded and tried using "Fix it" off of the Office support website... no luck with that
  12. Stopped the spooling service, cleared the cache, restarted the spooling service
  13. Tried "print to file" using OneNote, that works fine
  14. Tried making new Word documents and printing those, as well as using older documents (that were able to print in the past), but could not print neither
  15. Tried printing from Wordpad/Notepad, Photoshop, Illustrator, InDesign, Acrobat Pro (pdf's)... they all print fine through the network.

My only work around (that we are using right now) is to convert the Word documents into pdf's, and then printing through Acrobat Pro. So I can print through the network, just not from Office 2010 software. Anybody got any ideas?

Thanks in advance for any help you folks might be able to provide.


-Joe

Windows live mail and skydrive

Posted: 28 Sep 2013 10:10 AM PDT

I just bought a Windows 8 computer, not knowing that skydrive was installed.  I understand the value of skydrive to SOME people, but I don't want it.  I don't have any other devises than my own computer.  I don't want to look at my pictures from the cloud.  The pictures on skydrive are only there for a couple of months. (at least that is what it tells me when I attach pictures to an email)   I think I got it uninstalled, but when I try to send pictures on my windows live mail, by right clicking on the pictures and hitting send to mail recipient, the pictures are sent to skydrive and my recipient looks at them on skydrive and I don't want that.  Please advise how I can send a bunch of pictures at a time via live mail without using skydrive.  I just want my recipient to have the pictures on his/her hard drive.    

Leslie

section break odd page - all pages in section as odd, not just first one

Posted: 28 Sep 2013 09:31 AM PDT

is it possible,

to create an ENTIRE section in such a way, that EVERY page, not just the first one, will be automatically adjusted as odd one (so when printing both sides, for this singular section there will be always a blank/white backside, which shall be the even numbered/counted).

Greets, Holger.

my computer was affected by a virus that "encrypted" all my files.

Posted: 28 Sep 2013 08:37 AM PDT

To remove the virus I had to reinstall the operating system and hence lost all my programs. I saved the corrupted files on a flash memory. Still I can not open the files. bur still the files are corrupted. How can I recover them?

2010 Office word on Windows 7 laptop doesn't have all the symbols, ie Mathematical operators, that are on my Windows 8 desktop

Posted: 28 Sep 2013 08:20 AM PDT

So I'm trying to input some mathematical symbols on my laptop to continue what I had done on my desktop. But a lot of the symbols are not there. I can't find them on the "Insert" "Symbols" part. There are A LOT more symbols on my desktop for some reason. I have the same version of Word on both devices. Could someone let me know how to get the extra set of symbols? Thanks!


Denise

digital id in 2003 word/outlook

Posted: 28 Sep 2013 08:19 AM PDT

I just recently purchased a new laptop (my old dell tower finally died) laptop has windows 8 on it but I have 2003 office on it.

it had been running ok until last night I kept getting a message I needed a digital id!

I have not had one before or had one and didn't know it

when I attempt to send an email (with word) I get the msg

I used 2003 on the dell tower for several years and never had this question come up

Do I have to have one?

If so why now and not all those yrs on the dell?

Have gone thru some of the digit id screens and still don't know how to create one?

Any suggestiions.

 

How to tame a selection?

Posted: 28 Sep 2013 07:28 AM PDT

Hi everyone.

For years I have been trying to understand how and why someone thought it would be a good idea to keep changing the beginning and end of a selection. I just had yet another fight with Word trying to delete portions of words or count the number of characters in a block of text spanning several paragraphs. Please. Just. Stop. Has it ever in the history of the universe been useful to anyone and if so is the fraction of useful to annoying uses larger than FLT_MIN? Most importantly, is there some way to exorcise the selection demon?

Table to Contents needs to refer to a page with a single image (jpg) no text

Posted: 28 Sep 2013 06:06 AM PDT

My document contains a TOC.  I have one page that is just a jpg image (no text).  How do I get the TOC to include the image page?

MS LineDraw font doesn't show

Posted: 28 Sep 2013 05:45 AM PDT

I have a number of old documents that use the MS LineDraw font.  That font is in my Windows\FONTS folder, but does not appear in the WORD fonts list .

When I rest the cursor on those characters, it shows that font in the FONT panel - but the characters are displayed (e.g. ÚÄÄÄÄ )as if they were Danish (?)

How can I get WORD 2010 (Win7) to behave properly?

Word files rendered unreadable

Posted: 28 Sep 2013 04:44 AM PDT

Hello,

I'm trying to sort out a problem for a friend but I've run out of ideas and wonder if the Community can help me.

Here is his email to me:

"My problem is that when I open an Office 97 Word file, it comes up as gibberish code.   It started on 2 September.   I had just installed the free version of Amazon Cloud Drive and think this may be the culprit in some way.   I have now uninstalled it..
 
This is a disaster, because (as a ********* ******* volunteer and free of charge) I undertake a lot of local and family history research for enquirers from all over the world, and a huge amount of information is stored in my Word files.
 
I am using Windows XP, including all updates, on a PC built to my specification.   No way am I a computer expert!
 
System Mechanic indicated a week ago that there was some corruption on my hard disk, but has repaired it - or says it has!
 
I have anti-virus software running, and a firewall.
 
My regular (very experienced) guru has looked at the problem but is unable to solve it.
 
Among other things he has tried the fixes suggested at http://www.wincert.net/tips/1786-word-cannot-start-the-converter-mswrd632wpc-error.html but these don't work.
 
As a precaution I've stopped using Word, though experiment suggests that new files, when saved and then opened, are OK.   I've been using Open Office instead.
 
I use Copernic a lot.   This still lists all Word files containing particular words, like 'Davington', but when they are opened they come up in gibberish code.   Representative screenshot available on request. 
 
My guru points out to me that Copernic will have indexed the files when they were still in plain English and not in code, so this doesn't mean it can read the code - it is remembering what it read when the files were not in code.
 
I have tried re-installing Word several times but each time it tells me it can't complete setup because one or two files are missing.    There's nothing wrong with the CD-ROM.
 
Some (but far from all) Word files I have on USB sticks.    These open OK on my netbook.
 
All my Word files (to 30 July) are also on an auxiliary two-and-a-half-inch drive, but these too come up as gibberish code, even when opened on another PC.
 
Of course the requisite Word program is also on the auxiliary drive (which contains everything on my hard disk) but I doubt whether this is the source of the bother, as it was OK when I copied it.
 
I cannot use System Restore, as it has long since ceased to work for me.
 
I've tried using Open Office to open the files, but exactly the same thing happens  
 
I think my only hope is that someone will have come across this particular problem before and knows how to solve it."

I have uploaded a couple of files to Skydrive: Both documents should be identical, one is OK the other is "gibberish". The correct one came from a backup that he had taken before the problem emerged. https://skydrive.live.com/#cid=5FB070685D321219&id=5FB070685D321219%21136

This is what I've investigated so far: 

Are the files compressed but have lost the NTFS attribute? No, the corrupt file can be larger as in the example posted.

Are the files just corrupt? No, I would expect some readable text in them somewhere but that's not the case.

Have the files been encrypted by a virus? Still checking this one out. I've tried DrWeb's decrypter but it doesn't recognise the files as a valid format.

The disk corruption is not an issue, I think, as an external drive has been affected in the same way as the C: drive.

I also don't think the Amazon Cloud Drive is the culprit as the files on the external drive weren't uploaded to it.

Can anyone help? I (we) would be very grateful for any insight that you may have.

Thanks for reading.

Setting dictionary default on word 2010

Posted: 28 Sep 2013 02:59 AM PDT

I have set dictionary default on word 2010 to UK English and all is fine with new documents. However when i transfer document from works format to word format the spelling & grammer and dictionary autmatically reverts to US American. How can i fix this?   

Why isn't it letting me insert online pictures or videos or letting me sign into skydrive?

Posted: 28 Sep 2013 01:03 AM PDT

When I press insert video it shows the browse option but when I click on it nothing happens. Same thing happens for online pictures and skydrive. 

Office docs wont open. Getting a "Öffice is busy" message.

Posted: 28 Sep 2013 12:15 AM PDT

I am trying to open office documents but I am getting The message, "Office is busy......".  How do I disable this function and get to work.?

Thanks

Word 2013 - Documents Won't Open - Makes Invisible Page

Posted: 27 Sep 2013 11:53 PM PDT

Hi there,

I have a problem with a fresh install of Office 2013 Professional Pro - when I click to make a new document or open an existing document in Word, I cannot see the screen with the document in it. I shall try to clarify:-

I can see from the taskbar icons that Word has opened a new/existing document because if you have two documents open it has two icons layered over each other. If I click the icon I can see that effect where it is like a box opening from the taskbar all the way up to the full screen. But I can't see the page or the toolbars or any part of Word.

What's more is that I can't click anything underneath where Word would be if I could see it. So it's some sort of graphical issue, I imagine. If I minimise the invisible Word, I can then interact with what was underneath.

I have the latest drivers for everything on my computer installed and this is a fresh install of Office 2013 Professional Pro.

Also, usually if I wait long enough (30 seconds to a minute), the page eventually shows.

How to insert automatic text on page break

Posted: 27 Sep 2013 10:36 PM PDT

I have a document with one set header that is used that has the document name and number.

The document is then divided into sections with a title at the top of the page for that section - like STATEMENTS.

I was wondering if there was a way that as I type up my STATEMENTS section, when the text breaks to a new page, the text STATEMENTS CONTINUED could be automatically added as the first line of the page and the text I'm typing continues below that automatically added text.

Thanks for any help

Using MS Office web apps with Chrome OS

Posted: 27 Sep 2013 09:18 PM PDT

I'm new to Office web apps.  Are there any problems in using the service with Chromebooks?

 

Thanks.

 

Word imports my photos upside down. Why? And how do I stop it?

Posted: 27 Sep 2013 07:22 PM PDT

The title says it all, really.

I took some photos - some on a DSLR and some on my phone.  They display in my Windows folders just right, but when I drag them into Word they get shown upside down.  Then, of course, I have to muck about turning them the right way up.

Any idea what's going on here?

Thanks.

W.

office 2007

Posted: 27 Sep 2013 07:03 PM PDT

can i use office 2007 Program on Microsoft 8 , program say it not compatible

just installed Office 365 University and everytime i try to open word i get "Microsoft word has stopped working"! what can i do to get it working?

Posted: 27 Sep 2013 06:24 PM PDT

is this common?  if so where can I get an older version that actually works?  homework is due in 5 hours and I am about ready to throw something.

I accidentally saved a file as a .dot template. Now I cannot delete it and It appears to have replaced normal.dotm.

Posted: 27 Sep 2013 06:13 PM PDT

I am using Office 2010 on Windows 7-64-bit.  My problem is in WORD 2010.  I accidentally saved a large file as a .dot (template) instead of as a document.   Now I cannot delete it--message says it's open in WORD, even though it is not.  If I create a new document, and save it, it is ALSO read only.  I cannot change the permissions.  

I believe this template replaced Normal.dotm as I cannot find it on my computer at all.  

How do I delete the unwanted template and how do I get things back to normal so I can delete files?  Thanks.

Mail Merge Paragraph Numbering

Posted: 27 Sep 2013 04:42 PM PDT

When doing a mail merge, paragraph auto-numbering continues from each letter to the next instead of resetting. e.g., I get Para # 1,2-3,4-5,6 ... instead of 1,2-1,2-1,2. How do I get the numbers to reset automatically?

I have windows word 2002 and have installed compatiable packs to view DOCX files. The association of the Docx files is to 2007 rather than 2002 and isn't viewable to open from inside windows word 2002

Posted: 27 Sep 2013 03:23 PM PDT

I have windows word 2002 installed on my Windows 8 surface pro and have installed compatible packs to view DOCX files. 
The association of the docx files is to 2007 rather than 2002 and isn't viewable to open from inside windows word 2002. How do I fix this problem, the icon of the Docx files is also of a 2007 icon instead of 2002.