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Office IT Pro General Discussions Forum: Error when upgrading from Office 2003 to Office 2010 with a domain user

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Error when upgrading from Office 2003 to Office 2010 with a domain user

When upgrading users from office 2003 to 2010 when I open office I get error ID:1000 and it tries to open in safe mode but this also fails. The only way to solve the error is to remove the users profile and then log back in as the user then it works correctly. Any ideas why it doesnt allow Outlook to open unless I remove and log back in the users profile? We all use Windows XP.

Thanks,

Liam Earnshaw